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Refund Policy

This document was drafted with AI assistance as a business template. It is information, not legal advice — have it reviewed by a lawyer familiar with SaaS and international payments before launch.

Last updated: September 21, 2026

We want ClosetLens to work for you. This Refund Policy explains when refunds are available for paid subscriptions. Payments are processed by Creem (Armitage Labs OÜ) as Merchant of Record, and approved refunds are issued through Creem.

1. First-Subscription Money-Back Window

You may request a full refund of your first paid subscription within seven (7) days of the initial purchase, provided you have not used the Service for more than ten (10) successful generations during that period. To request a refund, email support@closetlens.app within the window with the email address used for the purchase.

2. Renewals

Recurring renewals are billed automatically each month as described in our Terms of Service. If you do not wish to be charged again, cancel before the renewal date using Manage Subscription in the Extension settings or the link in your Creem receipt. We do not refund renewal charges for billing periods in which the Service remained available and accessible, except where required by applicable law (for example, mandatory cooling-off periods in certain regions).

3. What Is Not Refundable

  • Renewal periods after the first month where the Service was available and used.
  • First-month subscriptions where the Service was heavily used (more than ten successful generations), because the digital service has been substantially consumed.
  • Charges related to accounts suspended for violating our Terms of Service or Acceptable Use rules.
  • Any third-party charges (such as fees charged by your own AI API provider when using BYOK), which are between you and that provider.

4. Service Issues

If the Service is materially defective or unavailable for a significant period due to a problem on our side, contact support@closetlens.app. We will investigate and, at our discretion, provide a pro-rata extension or a refund for the affected period even outside the window above.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method through Creem, typically within several business days; processing times depend on your payment provider. When a refund is issued, the associated paid access is downgraded to the Free plan.

6. Creem Merchant-of-Record Rights

As the Merchant of Record, Creem may process refunds within sixty (60) days of purchase in its discretion, including to prevent chargebacks, in accordance with its merchant terms. Nothing in this policy limits that right or your ability to contact your card issuer regarding a disputed charge.

7. Contact

Refund requests and questions: support@closetlens.app. Please include the purchase email and, if available, the order ID from your Creem receipt.